Grooming FAQ's

-How long does it take to groom my dog?

It takes about 1.5 to 2 hours to bathe, dry and groom your dog. In a grooming shop your dog probably spends 4-6 hours in a cage.

-Do you recirculate the water to wash the dogs?

No, we never reuse water.

-Do you use hot or cold water to wash my dog?

We have a hot water heater in the van, We wouldn't wash your dog with cold water! (Yes, people do ask this!)

-Is it expensive?

No, our mobile grooming service is not over priced like some. We charge modest grooming charges. Sometimes our prices are still lower or about the same price as other groomers even with the travel charge! Call for exact pricing.

-What is your pricing based on?

Our grooming prices are based on several factors including size/weight, breed, coat condition (mats) and sometimes serious behavior issues.

-When is payment due?

All payment is due at the time the service is performed. If you are not going to be home, then paymnet must be left.

-What types of payement do you accept?

We accept cash and checks. We do not accept credit cards at this time because of the processing cost. Keeping our service affrodable is one of our goals.

-Do I have to be home for you to groom my dog?

The first time, Yes! The groomer needs to meet you and your pet under low stress circumstances. Future visits may be accomplished without your being there if your pet will allow it. Payment, of course, must be left.

-Do you relieve anal glands?

No, we do not relieve anal glands because it is truly a veterinary procedure. Groomers have traditionally done it at risk to the pet and their reputation. It can be painful and should be accomplished with two people.

-Do you muzzle the dogs?

We evaluate each dog seperately, we give each dog a chance to not be muzzled. However, if needed for our safety, then we will muzzle the dog. We will also muzzle by request of the owner. Most dogs enjoy the grooming experience and do not ever need to be muzzled.

-What times are you available for grooming?

We are available generally from Monday through Saturday. Days and evenings. Usually from 8 a.m. to 6 p.m. during the summer. Regularly scheduled appointments take priority over new customer call-ins.

-Do you groom older dogs?

Yes, we have no age restrictions on the dogs we groom. It is your decision if you believe your dog is healthy and strong enough to be groomed. Mobile grooming is the quickest way to get your pet groomed. A simple and quick groom style is recommended for older dogs.

- Why am I given an estimated appointment time?

Although we generally are on schedule, since we are mobile it is impossible for us to account for all traffic conditions and delays. Also, unlike grooming shops, we do one job at a time. We give our schedule plenty of slack but if a groom runs over the allotted time, then it may affect the other appointments for that day.

- Can I watch while my dog is being groomed?

We allow you to watch your dog being groomed in moderation. The reason for this is most dogs behavior is worse with the owner in the room and also of course for liability reasons.

-Do you need to hook up to my house for power or water?

Yes, both water and electric.

-When should my puppy have his first professional grooming?

Grooming on your puppy should start at 8 weeks of age, to let the pup become acquainted with the sounds of grooming environment. Noises such as dryers, clippers and scissors, etc. Grooming is a lifelong thing. Your groomer will teach your pup and you the proper way to brush and handle your puppy. The techniques started early will imprint on your pup. The first 6 months of life for a dog is like the first 5 years of a human. It is very important to start them early. We recommend a grooming session every month for the first 4 months. With both you and your groomer working hand and hand doing the same things as the groomer would in the studio the pup will take everything around him or her in stride and make it a pleasent experience and not a traumatic one. Ths is turn makes groming your pet at home easy for your pup, you and the groomer.